Documents & KYC

VitalHops requires identity verification (KYC — Know Your Customer) to ensure the security of your account and the validity of your estate planning.

KYC Verification

Why KYC is Required

KYC verification helps:

• Confirm your identity for legal and security purposes
• Protect against unauthorized account creation
• Ensure the validity of nominee designations
• Comply with regulatory requirements

Eligibility

Before submitting KYC documents, you must:

• Complete your profile (personal information and address)
• Accept the data processing consent

Accepted Documents

For UAE Nationals (Emiratis)

• Emirates ID — Front and back images
• Driver's License — Front and back images

For Non-UAE Nationals

• Emirates ID (required) — Front and back images
• Driver's License — Front and back images
• Passport — Photo page

Submitting KYC Documents

1. Navigate to the KYC section from your dashboard or profile
2. Select your document type
3. Upload the required images:
   • Front side of the document
   • Back side of the document (where applicable)
   • Selfie holding the document
4. Enter your document number
5. Review all uploads for clarity and accuracy
6. Click Submit for Verification

Image Requirements

• Format: JPG or PNG
• Clear, high-quality images with all text readable
• No glare, shadows, or obstructions
• All four corners of the document visible

KYC Status

After submission, your KYC status will be one of:

• You'll receive a notification when your KYC status changes
• If rejected, you can review the reason and resubmit with corrected documents

Asset Documents

Beyond KYC, VitalHops lets you attach documents to individual assets:

Supported File Types

• Images (PNG, JPG, JPEG)
• PDFs
• Spreadsheets (XLS, XLSX)
• Documents (DOC, DOCX)

Managing Asset Documents

1. Open any asset's detail page
2. Navigate to the Documents section
3. Click Upload Document
4. Select your file and add a description
5. Documents are securely stored and accessible anytime

Document Features

• Secure cloud storage with encrypted access
• Preview images and PDFs directly in the app
• Download documents for offline use
• Search and filter documents across your portfolio
• Track upload dates for version management

Security & Privacy

• All documents are stored using encrypted cloud storage (AWS S3)
• Access is controlled through signed URLs with expiration
• Documents are only accessible by the account owner
• KYC documents are handled in compliance with data protection regulations
• Documents are permanently deleted when you delete your account